Week #6

As I’d told earlier that if I had still been alive, I probably would share with you about my stopover in Kedai Tenaga. Before I get started, I shall give you a brief definition about the place since it’s a new place name for some of my friends. Kedai (Shop) Tenaga is an office that supports electricity service to customers where contractors can make a new application/ change of tenant for electricity and Consumers can pay their bills and solve any electricity enquiry such as customer complaint.

During Week #6; I was still having a customer & services activity and I started to go on what I had left off from activities. I was having two remaining activities; Customer Serving and Billing & Account Activity.

1st: Customer Serving (Kedai Putrajaya):-

• New Application

A sheet form which the applicant who apply for electricity supply from TNB either developer, consultant engineer, electrical contractor or the tenant at different stages of the Supply Application Process. There two-type of application paper.

a) Application Form (Domestic Supply).

b) Application Form (Business Supply).

Both of forms are like similar but they are different in billing, here is a clear picture for the Domestic Supply form;

• Change of Tenant

The replacement consumer uses the same meter fas the previous consumers. The previous Consumer has to notify TNB about the change owing to avoid releasing the bill by the previous consumers’ names. Thus; there are three-type of application form;

a. Application Form (Move In). It is the same paper as new application

b. Application Form (Move Out).

c. Application Form (Move In & Move Out).

• Payment

There are two types of payment; new application payment & Billing.

• The Application Payment:-

Before install electricity to consumer; the contractor are giving 40 days for paying the deposit. If contractor doesn’t pay within mentioned days, the new application can’t be proceed and if the 40 days period passed, the new application would be disqualified. The main purpose of deposit is to begin work.

• Billing:-

The consumer should go to Kedai Tenaga to pay their electricity bill monthly. TNB also provides paying by bank or over online.

• Enquiry

Enquiry is an open service to customer giving the opportunity to make suggestions, recommendations or complaints in Kedai Tenaga. For instance; if consumer got any trouble with electricity supply; Customer Enquiry would check the situation and how to handle the problem in proper way. It’s really quite good ideas since TNB can improve their customer service and trying to apply one of the most common Shared Value in TNB plan; Customer First (`^o^`) ; looking to customer satisfaction.

2nd: Billing & Account (Kedai/Site):-

• Accounting Software (Using PC)

 Indicate about the address & meters no. of customers.





 Data that can be uploaded to the HHT device for Particular Purposes

• Hand Held Terminal (HHT).



 Upload the customer data
 Read the customer address.



 Scanner Meter Bar code Number.
 Type in the power consumption (KW/h) and Bill out.



 Distribute the Bill.

• Type of Customer

 OPC (Ordinary Power Consumer).
 LPC (Large Power Consumer).

• Type of Meter

 Electronic Meter.
 Mechanical Meter.

As I went for site with Kedai technicians; I’d seen that each of technicians’ duty was to meteorite approximately 74 customers per day; to scan, read power consumption and bill out. I just wonder that when registering the Power Consumption in KW/h on Hand Hat Computer device (HHC), the printer device on technician Belt would estimate the price directly and print the bill automatically without HHT is being wired. COOL (*o*) Here is a picture about it: -

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During Friday (21/5/2010); it was gathering talk for EPE Switchgear (M) Sdn Bhd. This talk made by EPE worker. The purpose of this talk is; to inform and guide TNB staff, particularly the maintenance team technician, about various types of Switchgear with different rated voltage. This talk was slightly different. It looked like as open conservation between the speaker & audiences. Audiences sometime discuss with the speaker about switchgear with various type of protection (VCB, SF6, Oil…). The speaker also recommended about “Maintenance Services” such as:-

• Preventive Maintenance.

• Corrective Maintenance.

• Condition Based Maintenance.

In spite of everything; this week was not much exposing about my engineering Electrical major. It was all about business & Accounting. In contrast; this activity taught me a lot about how essential of the electricity in our life. Particularly; it taught me that “the 21th century people are, indeed, demanding more electricity over and over years, they are not able to live without it which will definitely prove that the electricity company are really having increase in the number of customers as well as the company necessarily needs the protection system for the purpose of keep improving the business and maintenance issue” Besides; although the electricity consumption are increasing more and more; I learnt that “with saving the energy consumption of the electricity; we could use more power as well as reduce the cost of billing”.